Shipping & Delivery

Shipping and delivery

Where we ship from

Orders are dispatched by our international fulfilment partners, mostly based in China.

Delivery times

Orders are dispatched within 1–3 working days. Standard tracked delivery then takes 7–14 days. Delivery times can be affected by customs, carrier delays and peak periods such as Black Friday and Christmas. The estimate shown at checkout is the one that applies to your order.

Shipping costs

Free shipping on orders of €25 or more (or the local equivalent). Orders under that pay a flat €4.99. The free-shipping threshold applies to the order value after any discounts, before shipping.

Tracking

We email you a tracking number once your order is dispatched. You can also check your order on our Track order page.

Where we deliver

We deliver to the countries listed at checkout. If your country does not appear, we are not currently able to ship there.

Customs, duties and taxes

In most cases there is nothing extra to pay on delivery. Import rules are set by the destination country and can change. If a carrier asks you for an import fee, contact us before paying and we will help.

Delivery addresses

Please check your delivery address carefully before completing your order. We cannot change an address once an order has been dispatched, and we cannot take responsibility for orders sent to an address entered incorrectly.

Delayed or missing orders

If your order has not arrived after 21 days, email support@advello.co.uk with your order number. If it does not arrive at all, you are entitled to a replacement or a full refund. Your statutory rights are unaffected by anything on this page.

Damaged parcels

If a parcel arrives visibly damaged, photograph it before opening if you can, and email us the photographs with your order number. It makes the claim considerably faster.

Contact

For any delivery question, email support@advello.co.uk