FAQ
The 5 things people ask most, about delivery and returns.
Delivery
Usually 7–14 days
Dispatched in 1–3 working days, then 7–14 days tracked delivery. A little longer around Black Friday and Christmas.
Delivery
Free shipping over €25
Under €25 pays a flat €4.99. The exact cost is always shown at checkout before you pay.
Delivery
Nothing after 21 days?
Email support@advello.co.uk with your order number — we'll replace it or refund you.
Returns
14 days to change your mind
Most unused items can be returned within 14 days of delivery. You cover the return postage.
Returns
Damaged or wrong item? On us
Email us with your order number and a photo. Faulty or incorrect items are our cost to fix, postage included.
Anything else? Email support@advello.co.uk.
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